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FlexRule is an Advanced Decision Management Suite that provides a Decision-centric approach to empower organizations to increase business agility and enabling superior customer-centric engagements whilst ensures the alignment with business decisions.
FlexRule Advanced Decision Management Suite provides several capabilities as below:
What are the benefits of using FlexRule?
Streamlined Change Management
FlexRule operational decision automation approach (decision-centric approach) allows organizations to manage, execute and monitor decisions as first-class citizens of the organization. Therefore, business decisions are no longer embedded in multiple systems and processes. As a result, the decision-centric approach streamlines any necessary changes to the day-to-day operations model, as this no longer relies on the full IT lifecycle. This means the separation of decisions from application and system requirements. Therefore, there are no longer lengthy delays while IT compiles a list of applications, systems and processes requirements for a new release. It provides an independent life-cycle for decisions.
Superior Customer-Centric Engagement
Having a good product or some unique features will not last long, as with new technologies it has become easier and easier for everyone to implement new capabilities. Therefore, good customer engagement becomes more important for companies as it has a huge role in a company’s competitive advantage and unique value proposition. Customer-centric organizations provide a highly optimized and personalized customer journey to deliver the best customer experience by:
- Adapting to changing customer exceptions
- Delivering new forms of value to customers
And on top of those, companies need to continuously tap into new types of customers for existing and new market segments. The decision-centric approach enables organizations to pursue this path by empowering them to test and adapt to a new customers’ journey quickly and effectively.
Decision automation using the decision-centric approach means less interruption in processing due to items being delayed as a result of being put into work queues. For instance, in claim handling scenarios in many industries, regardless of whether the company’s platform is fully digitized or not, claims are still being processed manually. In the decision-centric approach, systems are designed to ensure that only exceptions require some form of manual intervention or manual processing. Even when this occurs it is minimized, as the necessary decisions are clearly defined for the staff who are responsible for managing exceptions as part of the decision automation platform.
Business Value Alignment
More often than not it is a big challenge for data scientists and technical teams to articulate the benefit of accuracy in analytics and AI models. The decision-centric approach enables the team to clearly state the benefit of mathematical accuracy and build the business case on how this will have a positive impact on business values. The decision-centric approach in decision automation enables the team to utilize a common business language with different stakeholders and exemplify the business benefits of the solution.
Breakdown a Sophisticated AI and Analytics
There are many references as to why moonshot AI projects have not been successful. To reduce the risk of AI projects, a good way to look at these is that they are about decision automation and consequently break them down into smaller decision models. The next step is to solve each individual decision using technology. Usually, that will result in the resolution of bigger decisions in conjunction with the use of different technologies and AI. The decision-centric approach enables organizations to consolidate, execute and manage these effectively. It lets the team break the problem down and solve it one piece at a time.
How we do it?
FlexRule brings people, rules, data, and processes into a unified management platform. FlexRule has a strong emphasis on business decisions allowing organizations to capture, model and execute business decisions as their core capabilities.
FlexRule has below capabilities that can cover all stages of the decision-cycle: