Generate Serial Number

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To receive a license for any of your FlexRule products you need to generate a serial number for the machine that the product needs to be installed.

Once you generate the serial number for the specific machine you should send the serial number to support@flexrule.com and then the support team will add your licenses to your portal.

Steps to Generate the Serial Number

Adding your username to the licensing system is a one-time process. If the support team has already added you to the licensing system, you can skip steps 1 and 2.

Send Username to FlexRule Support

1. Register on FlexRule

As the very first step, you need to register on FlexRule.

2. Request the FlexRule support team to add your username to the licensing system by creating a ticket or directly sending an email to support@flexrule.com.

3. Wait for the confirmation email from the support team confirming that you were added to the licensing system.

Send Serial Number to FlexRule Support

3. Download and run the My Machine application on the machine you want to install FlexRule product(s).

The licenses are unique to the machine. Therefore, if you want to install a FlexRule product on a new machine, you have to follow step 3 and 4 on the new machine.

4. Copy the serial number you see in the My Machine app and send it to the support team by creating a ticket or directly sending an email to support@flexrule.com.

FlexRule Support team will contact you once your serial number is added to the licensing system. Once you get the confirmation, you can download the licenses.

Troubleshoot

If you get any errors, you can view the log files at the following location.

 %localappdata%\FlexRule\My.Machine\{version}\Exceptions.log 

Example:

C:\Users\JohnSmith\AppData\Local\FlexRule\My.Machine\2.0.7\Exceptions.log
Updated on February 10, 2022

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